Tag Archives: solution

The Real World of Customer Service

What is Zircon in the Real World? My role, this blog, and my overall philosophy reflect one thing…the customer experience. I live by the motto, the customer is always right. In each diverse customer situation, it is important to listen, … Continue reading

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The Dog Ate My StudSensor!

It never occurred to me that a stud finder would make a terrific chew toy for an overzealous family pet. Stranger things have happened, but in all my years as a customer service manager, I thought I’d heard it all. … Continue reading

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