Tag Archives: Customer service

A Battery is a Battery is a Battery

I thought I would talk about an important and frequent issue that concerns many DIYers: Power and Power tools. As we know, power is supplied to tools by common 110V AC from the wall or from batteries. We’ve recently seen … Continue reading

Posted in Decorating, DIY, Hardware, Home Improvement, Home remodeling | Tagged , , , , , , , , , , , , , , | 2 Comments

Tools for Nostalgia

My Father was a career Navy man and “tool guy”. When you’re on a ship in the middle of an ocean, you’d better have complete knowledge of all working systems and be able to repair them fast. Obviously, your life, … Continue reading

Posted in Decorating, DIY, Hardware, Home Improvement, Home remodeling | Tagged , , , , , , , , , , , , , | 1 Comment

The Dog Ate My StudSensor!

It never occurred to me that a stud finder would make a terrific chew toy for an overzealous family pet. Stranger things have happened, but in all my years as a customer service manager, I thought I’d heard it all. … Continue reading

Posted in DIY, Hardware, Home Improvement, Home remodeling | Tagged , , , , , , , , , , | 2 Comments

Buy Today, Gone Tomorrow

Hi. My name is Tom… and I am an impulse buyer. I love to buy things. Specifically, I love to buy tools. I can’t stroll through a Home Depot or Lowe’s store without buying something that just “calls to me.” … Continue reading

Posted in Decorating, DIY, Hardware, Home Improvement, Home remodeling | Tagged , , , , , , , , , , , , , , , , , , , , , , , , | 1 Comment

The DIY Days of Summer

Summer is here. The weather is great. Time for home DIY projects, both indoors and out. In addition to the projects you’ve already thought about, or have been asked to do, home retailers and manufacturers recommend desirable improvements that add … Continue reading

Posted in Decorating, DIY, Hardware, Home Improvement, Home remodeling | Tagged , , , , , , , , , , , , , , , , , , , , | 1 Comment

Brand Recognition in the Everyday World

It goes without saying that it’s good to be recognized in our work, from our colleagues, and from our customers.  And on top of that, if we’re challenged and enjoy our work life, it fulfills us. If the company we … Continue reading

Posted in DIY, Hardware, Home Improvement | Tagged , , , , , , , , , | 2 Comments

What is my StudSensor Telling Me?

A customer called our 800 service line recently and asked, “I’ve owned my StudSensor for a long time, but I only use it occasionally. When the StudSensor beeps, is it on the edge or the center of a stud?” Great … Continue reading

Posted in DIY, Hardware, Home Improvement | Tagged , , , , , , , , , , , , , | 2 Comments

Which One?

When a manufacturer rolls out an upgrade to an existing product line, customers can get confused, thus hampering their ability to choose the right tool for their needs. Should the customer purchase an established product or the latest innovation? This … Continue reading

Posted in DIY, Hardware, Home Improvement | Tagged , , , , , , , , , , , , , , | Leave a comment

We Just Want it to Work

We all have a basic expectation with every product or service purchase we make. We expect it to work for us. We expect it to be effective. It doesn’t matter if the cost is $1, $100, or $1,000. We bought … Continue reading

Posted in DIY, Hardware, Home Improvement | Tagged , , , , , , , , , , , , , , | 2 Comments